Santa's Summer Shopping

Well that's it!  The first day of summer, the weather is slowly improving and later on today we head off to a trade fair to start looking at toys for....(deep breath)....Christmas!

We have already completed orders with some of our key suppliers.  By the end of January this year we had finalised our Advent Calender order from LEGO, and made sure that we'd picked out our top lines for the second half of the year.  We'd also had the chance to visit Toy Fair London - where many new lines and prototypes are showcased and we schmoozed with the whole Toy Industry.  

The trade fair we are going to this week is different!  It's focused purely on independent businesses, meaning we don't have to jostle for time and space against the big supermarket/catalogue/online retailers. The great news for us is that the suppliers will have the time to demonstrate all their fantastic new lines for Autumn/Winter 2012 and we'll have a chance to really play with the new toys and make the best decisions about which brands we think will be top of Santa's Wish List.  

We're also looking forward to chatting with other independent toy shops, and coming back brimming with ideas of how to make your shopping experience with us the best it can be!   So, although a heat wave is about to sweep the country, please don't think we're mad if you come into the shop to find us humming Christmas Carols - after all we are doing Santa's Summer Shopping!

Good Deeds Get Rewarded!

Last week our son Jake turned into a local hero when he found someones lost caravan keys in the High Street.  Fortunately the rightful owners were found and they were returned to them, much to their delight and relief.  They were in such a tizz at the time and so pleased that they wouldn't have an expensive repair breaking into their holiday home, that they forgot to note the shop where they'd managed to get back their lost keys.

It was a wonderful surprise when they contacted us on our website via our virtual assistant, and managed to establish that The Hub was the shop where "the owners wee boy" had handed in the lost keys.  As he'd been such a hero, they wanted to say thank you and used the website and our free collect at store service to order some LEGO Hero Factory as a treat for him.  Needless to say, Jake was over the moon that his good deed was rewarded and of course next time the family are visiting their holiday home they'll be sure to take a spare set of keys with them everywhere!  

  

Scandalous Skylanders

Many of our regular customers will know that we have a policy in The Hub - we sell everything on our website and in store at the recommended selling price (or sometimes below).  Whether it's a large item like the LEGO Super Heroes Batcave or the latest collectable craze, such as Moshi Monster bracelets & charmlings we are careful to stay within manufacturer guidelines.  

LEGO Super Heroes 6860 Batcave

One of the latest, most desperately sought after toys of 2012 so far has been Skylanders.  We pre-ordered these a few months ago and finally received a  small shipment of wave 3 Skylanders earlier this week which we launched via our Facebook page.  They've been so hard to get hold of that in recent weeks we've seen other businesses selling them for scandalous prices way over the £7.99 & £19.99 suggested price points.  A pattern that we've seen repeat itself at various times of the year as the latest hot property gets snapped up.  As parents ourselves we empathise with the need to get your hands on the latest "must-have" toy, but also the desire to buy at a good price without feeling ripped off by someone trying to make a quick buck. 

Skylanders Triple Pack featuring Drobot, Flameslinger & Stump Smash - £19.99

One of our suppliers has commented recently that we are "the most ethical toy retailer they've ever dealt with" because of this policy.  This surprised us, we'd never really thought of this policy as being ethical - just an extension of our own core values as parents & consumers ourselves.  We guess this is one of things that sets us apart from some of the other places you can buy toys and will be one of the main reasons that our customers love coming back to see us again, and again, and again!

LEGO VIP Launch Event

As many of you will know we had a wee family holiday over the Christmas period heading off to sunnier climbs in Orlando, Florida.  Whilst we were away we really enjoyed the superb customer service offered by the various theme parks, restaurants and shops. 

This experience has really inspired us and we've made a number of changes straight away to our own business.  This has started with us organising our own wee "Thank You" event for our customers that have supported us over the past 20 months as we've expanded and grown.  On the 11th January we announced our first ever LEGO VIP event on Facebook and were delighted when the event sold out in less than 24hrs!  

On the 15th January we held our first invitation only LEGO VIP Event - with a resounding success!  Invitees got the chance to have hands on experience with some of the new LEGO sets, including LEGO Dino, LEGO Friends and LEGO Super Heroes.  Jake (chief toytester and No1 son) was in charge of the Ninjago demonstration area and delighted in showing everyone how to get the most out of the new green LEGO Ninjago spinners & booster packs.  We also has some competitions to win some great LEGO goodies and of course everyone left with a wee goodie bag to say thanks for coming!   

We had a fantastic day, and feedback so far shows that everyone who made it along had a great time (although we really do need more space).  It's spurred us on to do more of this kind of thing and keep changing and growing the products & services we offer.  It's also shown us that you never know where the next spark of inspiration will come from!

We want to make sure that you are delighted with your experience when you shop at The Hub, whether in-store or online.  So give us your feedback here, on our facebook page, on twitter or next time you are in store so we can keep giving you a local shop with customer service you love!

HAPPY NEW YEAR

Welcome to the first post of 2012!  Happy New Year to everyone who reads our wee blog!

It's been the busiest Festive Season yet, and we had a marvellous time down at The Hub helping Santa to deliver all the finest toys and celebrating with the people of Dunblane.  It's hard to believe but later on this month we'll be heading off to the Toy Fair in London to start planning Christmas 2012!

To kick start the New Year we have some fantastic new ranges in store, including the latest designs from LEGO.  Their new play themes for 2012 include LEGO Dino, LEGO Super Heroes and LEGO Friends (girlie LEGO at long last!).  We also have new designs in existing themes including LEGO Star Wars, LEGO City, LEGO Creator & LEGO Duplo!

We've also got some great new themes in the Top Model range including Create your Fantasy Top Model & Design your own T-shirt.  The "Horses Dreams" range, also from Depesche, has  been expanded to include some gorgeous new pens & pencils as well as lovely new stationery sets.  As ever this is a beautiful range, perfect for birthday gifts and treats with prices starting at just £1.35.   

We're also expecting delivery of the latest collectables "Trashies" and "Bungees" any day now!  So there are lots of exciting new things to see in the shop for 2012.

Over the next year we'll be looking at expanding our existing toy & collectable ranges including growing our selection of baby toys.   We'll also be adding more gift wrap and card options over the year as well as expanding our gift voucher options.  It looks set to be an exciting time, but as ever we love getting your feedback on how we can provide the products and services you want to see.  Let us know on our Facebook page what other things you would like to see added to The Hub over 2012...

TOY TESTER REVIEW - LEGO Star Wars Watches

As the last month for toy testing approached we wanted to make sure that each Toy Tester tried out something really fantastic that will give them long-term fun!  We knew that Archie was a HUGE fan of LEGO, but wanted him to try something LEGO based, but with a twist, so the LEGO Star Wars Watch seemed like the perfect thing!  We chose the R2D2 watch for him to try out last week (we also have a LEGO Star Wars Stormtrooper design available).  Here's how he got on....

LEGO Star Wars R2D2 Watch - £16.99

 Toy Tested: LEGO Star Wars R2D2 Watch - £16.99

PLAY VALUE - how much fun is the toy?  

You can change the strap and switch the edges of the face. You have also got a choice of colours for the edge of the face. For a watch it is lots of fun. The R2D2 figure is an added bonus and adds to the amount of fun you can have. As well as having fun it will help me to improve my timekeeping and my telling the time skills!

Play Value- out of 10 (10 being top): 10

LONGEVITY – Is the toy a one-off or will you play with it lots?

 

I really like looking at my watch and so do all my friends! I will put it on my wrist every day and expect to until I grow out of it (this won't be for a while because I still have lots of spare links for the watch strap.) I will also love switching the colours on the strap.

Longevity - out of 10 (10 being top): 10

PACKAGING – How easy was the packaging to remove? Is there too much packaging? Is it eco-friendly? 

I am in an eco school so I am quite good at answering this question! The packaging was very easy to remove. The cardboard box is easy to recycle. Although there is a plastic box it is very useful for keeping the spare links and watch in so you do not need to throw it away.

PACKAGING - out of 10 (10 being top): 9

BUILD QUALITY – Will the toy last? Is it built well? 

I think the toy will last an awful long time. Once I had got the hang of how to put the links together it was easy for me to do myself - the instructions tell you clearly how to do this. I just needed a little bit of help to get the strap the right size for my wrist. You can put the R2D2 figure on the watch which is great but I don't do this at school as I would be a bit scared of losing the figure as I think it would be easy to knock off.

BUILD QUALITY - out of 10 (10 being top): 9

VALUE FOR MONEY - Looking at the price above, do you think it is value for money? 

The watch costs £16.99 so I would have to save up my pocket money for it but I definitely think it would be worth it.

VALUE FOR MONEY - out of 10 (10 being top): 9

OVERALL IMPRESSION – Are there any other comments you would like to make about this toy?:

 

I would recommend this watch to lots of my friends as I think it is really cool and you can do lots of things with it. You will look at it so much you will never be late for anything again and you will be great at telling the time.

OVERALL IMPRESSION - out of 10 (10 being top): 10

Archie has worked hard for us over the last 3 months testing a variety of Toys & Games.  You can find all of the toys he's tested on our website, and be confident that you are picking toys & gifts that real kids will really love.  We've enjoyed reading all his reviews and want to send a huge thanks to him from The Hub!  Merry Christmas Archie!

Must-Have Christmas Gift Guide

IT’S CHRISTMAS!!!!!!! This means one thing for all the good little boys and good little girls – Must-Have Toys! For Parents and Grandparents it can be a minefield trying to work out what our kids will want each year, and inevitably whatever they tell us, many will have a last minute change of mind on Christmas Eve. 

At The Hub we’ve been listening to the local children all year long about what their favourites are and have a great range of big brand toys, including LEGO, YooHoo & Friends, Moshi Monsters, Top Model and much, much more. We’ve even got our Toy Testers (Archie & Ruby) involved in reviewing the toys we sell and link to these reviews online...so you can find the toys children really love. 

We’ve updated our Top Toys Christmas list to show the toys available now, and the ones due to be released in the next week or so....

Boys Toys

1. Harry Potter Monster Book of Monsters - £26.99
2. LEGO Star Wars Millennium Falcon - £132.99
3. LEGO Star Wars Anakin Skywalker & Sebulba’s Podracers – £81.99
4. Pokemon Christmas Tins - £12.99
5. Iball 3 - £16.99

Girls Toys

1. Lite Sprites Prisma & Wand - £29.99
2. Xia-Xia Pets (due in 8th December)– Prices from £9.99
3. Moshi Monsters Moshling Treehouse - £19.99
4. Top Model Make Up Model - £11.99
5. Milky the Bunny - £59.95

 

Top Family Games

1. Pass the Pud– £14.99
2. Cars 2 Frustration - £15.99
3. Bananagrams – £14.99
4. LEGO Creationary – £24.99
5. Dobble - £12.99

Sensational Stocking Fillers

1. Moshi Monsters Gold Tins- £9.99
2. YooHoo & Friends Christmas Wannabe's & Keychains - from £3.99
3. LEGO Minifigures - £1.99
4. LEGO Star Wars Darth Vader Keylight - £6.99
5. Arctic Force Snow Fort Maker - £3.99

At The Hub we have Christmas all Wrapped Up – with our fantastic online ordering service at www.thehubdirect.co.uk , you can choose to have pressies delivered straight to your door, or arrange to pick up your order with our Free Collect At Store Service...we’ll even gift-wrap it for you if you want the ultimate stress free festive season!

That’s not all – we try to cater for the whole family at Christmas, and as well as some cool gifts for mum & dad, such as the Motormouse Wireless Mouse, we can also provide all your wines for the festive season from our varied selection of Independent Wines. We have specially selected Christmas Cases, available to view online at www.thewinehub.co.uk , as well as free local delivery when you order 6 or more bottles. 

So that’s The Hub Christmas All Wrapped Up for you, in one convenient independent local store! 

TOY TESTER REVIEW - LEGO Games Banana Balance

As we know, Christmas provides the opportunity for the whole family to get together.  Almost as traditional as the turkey itself, families gather after Christmas Lunch to try out the latest games.  LEGO have created some fantastic games this year and Banana Balance is reputed to be one of the best for beginners.  Archie, one of our Toy Testers agreed to try out with his younger brother to check that it really is as good as we think.

LEGO Games Banana Balance - £7.99

PLAY VALUE - how much fun is the game?  

It was good because I can play it with my whole family, including my little six year old brother.

There are different ways of playing the game which is good and keeps you interested. You can even make your own rules up!                                                     

Play Value Marks out of 10 (10 being top): 8

LONGEVITY – Is the toy a one off or will you play with it lots?

The game can last a very short time to a very long time. You will have to be a very skilled person to win this game! But it is a good bit of family entertainment.                                                                                                                                                                                                                                                                                                                                                                              

Longevity Marks out of 10 (10 being top): 9

PACKAGING – How easy was the packaging to remove? Is there too much packaging? Is it eco-friendly? 

There were only two bags in the box so it wasn\'t that bad.But they could have put cardboard boxes instead of plastic bags. They could have also provided a cloth bag to keep the bananas in  because they are VERY SMALL!!

PACKAGING Marks out of 10 (10 being top): 9

BUILD QUALITY – Will the toy last?  Is it built well?   

I didn't need any help building this one. But it is quite hard getting all the bits of the tree in the right place. You can change how you build the tree though. The tree does fall over very easily which means my little brother gets frustrated with it but it is part of the fun of the game.

BUILD QUALITY Marks out of 10 (10 being top): 8

VALUE FOR MONEY - Looking at the price above, do you think it is value for money?

I think it is a very good price at £7.99. My Mum says it would be a great present for birthday parties.

VALUE FOR MONEY Marks out of 10 (10 being top): 10

OVERALL IMPRESSION – Are there any other comments you would like to make about this toy?

IT IS ALL VERY GOOD!!!!

OVERALL IMPRESSION Marks out of 10 (10 being top): 9

Banana Balance is just one in a whole series of different games produced by LEGO.  With prices starting at just £7.99 there is a varied range to suit all budgets and ages.  Our website shows some of the games we have in stock at The Hub, and we're pleased to say that looking at the January preview of new LEGO Games for 2012 the fun will keep on coming! 

The Toy Testers will soon be getting their December toys to review, so check back soon for more reviews. 

LEGO - Worth the wait!

Our son was the one who asked if we could stock "Club Penguin Cards" and "Gogo's Crazy Bones" when we opened in 2010.  As parents who were fed up travelling to Stirling or Bridge of Allan everytime the kids wanted to spend their pocket money, we thought "Why not!". 

At that time we also requested an account with LEGO, thinking that mini-figures would be great for the shop.  They politely added us to their waiting list, explaining that it would take some time before someone contacted us.  Being new to the industry we didn't appreciate just quite how long the list was and the wait would be.  

By Christmas 2010 our toys & collectables ranges had really taken off, and whilst we still didn't have a LEGO account, we were determined to have a representative of their range in store.  As a result we found the LEGO electrical range we now stock as well as some alternative buildable character ranges.  

LEGO Keylight - £5.49

We visited Toy Fair London in January and were wowed on the LEGO stand.  Their range of toys & games show exactly why they have been named as "Toy of the Century" not once, but twice.  So, you can imagine our delight when they got in touch with us in May to begin discussions about a potential account.  We explained our business, and how parents & children in Dunblane were loving the branded toys we had to offer.  Unfortunately though they decided that for a variety of reasons the timing wasn't right to open an account for us.  

We were devastated.  In a last ditch attempt that would either see them run a mile from us, or agree to open the account, we sent them an impassioned e-mail.  In it we explained how loyal the community was to local independent retailers, how we believed that LEGO was a great brand not freely available in the area and how children continued to ask for it from their "favourite local shop".  In the next few weeks we forgot about it, and moved on to look at other brands when, out of the blue, we received a phone call from a Senior Director.  They told us that they loved our response and would be delighted to have us stocking their range. 

LEGO Games Harry Potter Hogwarts - £24.99

So here we are, a few weeks down the line and anticipating the imminent arrival of our first order.  We're aiming to have a good representation of their range, focusing on toys and games under £30 initially and including play themes such as Duplo, LEGO Harry Potter, LEGO Games, LEGO City to name a few.  We've also taken a leap of faith as to how popular it will be and pre-ordered amongst other things, some LEGO Advent Calendars (difficult to believe that we are planning Christmas orders).  

LEGO City Advent Calendar - £17.99

We are certain that people are going to love being able to get the LEGO range at The Hub, and are in the process of adding the new products to our website to allow people the chance to order online, or collect in store.  We also hope to have some exciting news in the next few weeks about a big promotion to be held soon.  So watch this space...it will be worth the wait!