As many of you will know we had a wee family holiday over the Christmas period heading off to sunnier climbs in Orlando, Florida. Whilst we were away we really enjoyed the superb customer service offered by the various theme parks, restaurants and shops.
This experience has really inspired us and we've made a number of changes straight away to our own business. This has started with us organising our own wee "Thank You" event for our customers that have supported us over the past 20 months as we've expanded and grown. On the 11th January we announced our first ever LEGO VIP event on Facebook and were delighted when the event sold out in less than 24hrs!
On the 15th January we held our first invitation only LEGO VIP Event - with a resounding success! Invitees got the chance to have hands on experience with some of the new LEGO sets, including LEGO Dino, LEGO Friends and LEGO Super Heroes. Jake (chief toytester and No1 son) was in charge of the Ninjago demonstration area and delighted in showing everyone how to get the most out of the new green LEGO Ninjago spinners & booster packs. We also has some competitions to win some great LEGO goodies and of course everyone left with a wee goodie bag to say thanks for coming!
We had a fantastic day, and feedback so far shows that everyone who made it along had a great time (although we really do need more space). It's spurred us on to do more of this kind of thing and keep changing and growing the products & services we offer. It's also shown us that you never know where the next spark of inspiration will come from!
We want to make sure that you are delighted with your experience when you shop at The Hub, whether in-store or online. So give us your feedback here, on our facebook page, on twitter or next time you are in store so we can keep giving you a local shop with customer service you love!
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