LEGO VIP Launch Event

As many of you will know we had a wee family holiday over the Christmas period heading off to sunnier climbs in Orlando, Florida.  Whilst we were away we really enjoyed the superb customer service offered by the various theme parks, restaurants and shops. 

This experience has really inspired us and we've made a number of changes straight away to our own business.  This has started with us organising our own wee "Thank You" event for our customers that have supported us over the past 20 months as we've expanded and grown.  On the 11th January we announced our first ever LEGO VIP event on Facebook and were delighted when the event sold out in less than 24hrs!  

On the 15th January we held our first invitation only LEGO VIP Event - with a resounding success!  Invitees got the chance to have hands on experience with some of the new LEGO sets, including LEGO Dino, LEGO Friends and LEGO Super Heroes.  Jake (chief toytester and No1 son) was in charge of the Ninjago demonstration area and delighted in showing everyone how to get the most out of the new green LEGO Ninjago spinners & booster packs.  We also has some competitions to win some great LEGO goodies and of course everyone left with a wee goodie bag to say thanks for coming!   

We had a fantastic day, and feedback so far shows that everyone who made it along had a great time (although we really do need more space).  It's spurred us on to do more of this kind of thing and keep changing and growing the products & services we offer.  It's also shown us that you never know where the next spark of inspiration will come from!

We want to make sure that you are delighted with your experience when you shop at The Hub, whether in-store or online.  So give us your feedback here, on our facebook page, on twitter or next time you are in store so we can keep giving you a local shop with customer service you love!

HAPPY NEW YEAR

Welcome to the first post of 2012!  Happy New Year to everyone who reads our wee blog!

It's been the busiest Festive Season yet, and we had a marvellous time down at The Hub helping Santa to deliver all the finest toys and celebrating with the people of Dunblane.  It's hard to believe but later on this month we'll be heading off to the Toy Fair in London to start planning Christmas 2012!

To kick start the New Year we have some fantastic new ranges in store, including the latest designs from LEGO.  Their new play themes for 2012 include LEGO Dino, LEGO Super Heroes and LEGO Friends (girlie LEGO at long last!).  We also have new designs in existing themes including LEGO Star Wars, LEGO City, LEGO Creator & LEGO Duplo!

We've also got some great new themes in the Top Model range including Create your Fantasy Top Model & Design your own T-shirt.  The "Horses Dreams" range, also from Depesche, has  been expanded to include some gorgeous new pens & pencils as well as lovely new stationery sets.  As ever this is a beautiful range, perfect for birthday gifts and treats with prices starting at just £1.35.   

We're also expecting delivery of the latest collectables "Trashies" and "Bungees" any day now!  So there are lots of exciting new things to see in the shop for 2012.

Over the next year we'll be looking at expanding our existing toy & collectable ranges including growing our selection of baby toys.   We'll also be adding more gift wrap and card options over the year as well as expanding our gift voucher options.  It looks set to be an exciting time, but as ever we love getting your feedback on how we can provide the products and services you want to see.  Let us know on our Facebook page what other things you would like to see added to The Hub over 2012...